My family prides itself in creating an organization in which responsibility and rewards are shared across the company. We started small and we understand the hard work it takes to do every job at the company. We strive to do the little things well and do so consistently. My favorite part of growing my Dad's business is being the hero for our communities. I love to spend time with my large family, including four grown children, four grandkids and two great-grandkids. In my free time, I enjoy golfing, learning about history, biking, yoga, chess, meditation, playing piano and eating healthy food (sometimes). Thanks for getting to know us and we look forward to serving you!
Jenell loves her Pittsburgh Pirates, steak dinners and her spoiled rotten son! She enjoys the changing of seasons in Pittsburgh and helping her family business accommodate Pittsburghers as their needs change with the seasons. She’s a bright light at the business – who once even dressed as a lamp for Halloween!
Brad is a third generation Sullivan plumber who grew up working his dad and grandpa learning the trade and the Sullivan way of providing super service. I've been working for my family's company my entire life and have worked every job within the company. He is a certified plumbing, heating and cooling technician. In his spare time he loves watching Pittsburgh sports and spending time with his son.
Tom loves doing physical work and being part of his Great-Grandfather's legacy. As a night owl who comes from a loud, fun and large family, Thomas understands the value of hard work. When not working you can find him hanging out in the city with friends and cheering on the Steelers, Pirates and Penguins!
Madi is a fourth-generation employee of our company from the Sullivan family. She helps part-time while attending high school and loves learning new skills to help her prepare for her future. While she loves being part of the company, she's passionate about studying to be a pediatrician. Madi loves playing softball, spending time with friends, and her favorite cuisine is Japanese.
Maria is a hard worker who appreciates learning from others and improving her skills. She loves that every position at our company contributes to its success. When she's not working with the team, she enjoys spending time with her boyfriend, two cats, and puppy. Maria's greatest inspiration is her mother and she dreams of one day visiting New Zealand or Tuscany, Italy.
Chris' favorite part of working in this industry is getting to meet new people every day. He enjoys spending time with his wife, daughter, son and their two cats, Luke Pury and Kitten Tarintino. In his free time, he loves going fishing and camping.
JB Loughney is a dedicated Camera Tech who brings his expertise and passion to capture the unseen. When he's not working, JB finds joy in the thrill of skiing down slopes, navigating white water rapids, and conquering mountain trails on his bike. With a warm smile and an open heart, he embraces the opportunity to meet new people every day, finding inspiration in their stories. As a devoted husband and father of two daughters, JB strives to be a better person, guided by the love and admiration he holds for his family. He says his work has taught him that life is a journey, not a sprint, and reminds him to appreciate the moments along the way.
Originally from Southern California, Patrick relocated to Pennsylvania with his wife and three energetic boys. Outdoor activities such as hiking, camping and bike riding are among his many interests. He loves solving problems for people that provide real value and believes his work has helped him build grit and determination.
When Ryan was young he wanted to be a brain surgeon, but his work in the HVAC industry has taught him that sometimes the simplest answer is the correct one. He loves learning valuable skills and helping customers. In his free time, Ryan enjoys playing guitar, golfing, playing with his children and spending time with his wife.
Tyler's favorite part of working at our company is working with his hands and learning to maintain all types of systems, whether it's plumbing, HVAC, or hydronic. Through his work, he's reminded to be patient and to plan ahead. When he's not working, Tyler enjoys skiing, mountain biking, leatherwork, and spending time with his family.
A registered Master Plumber, who was the first in Allegheny County to pass National Testing for heating, air conditioning and heat pump certification – Bob could work anywhere, but loves working at Sullivan because of the owners’ integrity and their ability to make the workplace an enjoyable place to be! 22 years on the job and he’s studied with some of the region’s most talented in the industry.
Amber is a compassionate customer service representative who finds joy in spending time with her son, watching the Pittsburgh Penguins, playing games, and doing cross-stitch and crafts. She's a proud owner of three cats who keep her company at home. She is known for her hard-working and patient nature, and her empathy shines through in her interactions with customers. She draws inspiration from her mother, who taught her to keep going no matter what life throws at you.
As a customer service representative, Missi loves being able to help turn a customer's bad day into a better one. She describes herself as honest, reliable, and diligent, and enjoys traveling with her husband in her free time. She is a proud grandmother who loves Italian cuisine and the Pittsburgh Steelers!
John is a hard worker who will listen intently to understand the needs of your specific home. He values working hard and making time to learn every day. He holds a degree in Business Management and is married with two children and two dogs. John enjoys trading on the stock market and biking when not working.
Jordan knows hard work pays off, and he focuses on that goal each time he sets out to find the clog in a home’s sewer line. Jordan takes great pride in finding relief for homeowners who deal with the stress and mess of a clogged sewer. When not working, Jordan enjoys spending time outdoors with his fiance and two boys.
Glenn is your go-to guy for all your new furnace and air conditioning units. He understands how to make your home comfortable and safe. There is never a dull moment in Glenn's house. He and his wife, Lori, are incredibly proud of their two daughters, four sons and eight grandkids. In his off time, Glenn loves to go to dinner with his wife, play golf, play bocce and watch the Pittsburgh Pirates!
Marc grew up in Greensburg, but he loves working in Pittsburgh and getting to explore the unique neighborhoods that he thinks all have their own "personality." Marc loves the Pittsburgh Steelers and dreams of one day taking a trip to Europe!
Casey is the Sales Lead Coordinator who takes pride in helping people get what they need. She loves spending time with her boyfriend, son, daughter, and two beloved dogs. Casey is passionate about her work, and her dedication to helping customers find comfort and happiness in their homes.
Tim enjoys working as an installer because he gets joy from working with his hands. His work has taught him to be compassionate, caring, persistent, and to remain accountable. When he's not helping our customers, he enjoys spending time with his family, friends, fiance and vacationing to Europe. He loves being outdoors to fish, hunt, and ride his motorcycle.
Jacob is a dedicated installer with a passion for helping others. His favorite part of his job is when he can solve a customer’s problem. His work has taught him to push through challenges and persevere to reach his goal. When not at work he enjoys spending time with girlfriend, cooking, playing video games, and exploring the many unique restaurants Pittsburgh offers.
DJ works hard for his fiance and son, Ryder, who serve as his inspiration. He loves getting to know his customers and helping them achieve comfort in their homes. When DJ's not working, he loves spending time with his family, watching Supernatural, football and MMA.
Brandon is a skilled installer with a passion for helping others. He loves the stability that this industry offers and the promise of a fulfilling career. He believes the customer's smile at the end of the hard day makes it all worthwhile. When not working, you can find Brandon cheering on the Pittsburgh Pirates and gaming on Xbox.
Jacob is an energetic installer who enjoys working with people. He's a Pittsburgh Steelers fan who loves listening to country, rock, and all types of music. Jacob loveS pizza and enjoys cooking in his spare time. His greatest inspiration is his father, who taught him the value of hard work and dedication. When not working, Jacob enjoys spending time with friends, hunting, fishing, playing Xbox, and working on vehicles.
Nick works as an Installer and loves working at our company because he gets to work with great people. He says he's learned the value of hard work and how being lazy will get you nowhere. When Nick isn't working, he enjoys playing softball, golfing, snowboarding, watching Pittsburgh sports, and playing with his two cats.
Ryan is from the Greensburg area and has been working in the plumbing & HVAC industry for two years. He enjoys working with his hands, taking pride in his work & helping his customers to the best of my ability. He loves spending time with my family, playing golf, watching sports and going to the gym.
Mark’s favorite part of working as an apprentice is diagnosing the problem for the customer so he can quickly come up with a resolution. Originally born in Slippery Rock, has has always enjoyed the morning and doing Brazilian Jui Jitsu, as well as being outdoors. Mark loves spending time with my girlfriend and her daughter.
Kevin is always ready for the day, starting with his favorite meal, eggs for breakfast! He loves to make our customers laugh so he can make sure they have a happy experience.
The favorite part of the job for John is learning new ways to help his customers. He grew up in a large family, so he understands the importance of a great working bathroom!
Joe is a versatile Service Technician who enjoys the diversity of his job and the fact that every day is different. He's an avid traveler who loves visiting the beach, going to Kennywood, and working out to stay in shape. Joe's favorite part of living in Pittsburgh is the city nightlife, where he can relax and unwind after a long day at work.
Chadwick is a skilled Service Technician originally from Princeton, IL, who comes from a large family. He's an avid cyclist and a fan of the Jumbo-Visma team. Chadwick finds inspiration in his grandfather, who instilled in him a strong work ethic and the value of hard work. He takes pride in the home he's renovating with his girlfriend, using his love of working with his hands to create a beautiful space. He enjoys solving customer problems and teaching them about their systems. Chadwick is a proud owner of two dogs and fish. When not working, he loves being on two wheels, whether it's motorcycles or bicycles, playing tennis, and tinkering with saltwater fish tanks.
Daniel is a service technician who loves fixing things and working with his hands. He's a Chicago Bears fan who enjoys rock and reggae music, fishing, and spending time with friends and family. He takes pride in providing excellent customer service and ensuring his clients are satisfied with his work.
Sarah loves solving problems for our customers and her position has helped her learn time management. She loves to spend time with her fiance, friends and family. In her free time, she enjoys watching movies and TV and making crafts.
Originally from Erie, Lloyd is a big fan of the Buffalo Bills, but he loves living in Pittsburgh and enjoying all the restaurants. His favorite part of the job is the "digs" on sewer installations and repairs. Lloyd describes his family as loud and fun!
Jacob's greatest inspiration is his father and he is most proud of his service in the Marine Corps. He loves spending time with his family and two dogs. He enjoys working with his hands, using critical thinking to resolve customer issues and working directly with customers. When's he's not working, he loves to relax by watching movies and staying active by lifting weights and working out.
Omar loves to make customers happy! He works hard to provide super service and says the best part of his day is the feeling he gets when he leaves a home knowing that the customer is happy and pleased. When he’s not working, he enjoys spending time with his fiance, friends, and family, as well as, boxing, and playing Ju-Jitsu video games.
Rob says working as an installer has taught him that life can be messy. He carries that with him as he navigates any issues and perseveres to help create a comfortable, safe environment with a new system. Rob is married with four sons and enjoys spending time with them outdoors.
When not at work, you'll find Jack working on his truck, playing with his pet cat or enjoying the view of our city skyline. His favorite part of the job is working with customers one on one to solve their problems!
Marianne routes heroes to your home and she loves getting to know our customers and learning their stories. She believes that there's so much to see in our world, so she loves traveling with her boyfriend to see new places and attend concerts. She hopes to one day go on an African Safari!
Beth spent 22 years of service in law enforcement, so she's used to working with heroes! Her greatest inspiration is her Aunt Jane, who worked tirelessly for everything she had and was always willing to help someone in need. Beth has been married for sixteen years and enjoys camping, riding motorcycles, and spending time with her pets.
Dean's greatest inspiration is his wife because she’s a hard worker who always has time for someone in need. In his free time, he loves spending time with his wife, his friends, playing golf, bowling or playing XBox. He really enjoys getting to know the hard workers he works alongside, who no matter the size or complexity of the situation, find a way to do the job.
Matt Stanton is a dedicated parts runner who finds fulfillment in providing solutions that bring relief to his customers. Through his work, he's learned responsibility and pride. Off-duty, he unwinds through golf, softball, baking, and spending time with his girlfriend. Matt loves living and working in Pittsburgh because of the great hometown pride.
Born in Shadyside, Trevor prefers life in the city, but his favorite sports team hails from NY - the Giants! Trevor enjoys making sure the right part gets to your home!
Zach says his favorite part of working for our company is his coworkers and that work has taught him more life lessons than he can count. Zach is proud of his time spent in the navy and his daughter, Bryleigh. In his free time, Zach enjoys golfing.
Mark comes from a large family and enjoys being around friends, family two cats and his dog. He loves cheering on the Pittsburgh Penguins, singing Sweet Caroline and dreams of one day visiting Croatia!
While Dante currently works as an installer, he is determined to become a Master Plumber. He loves that every day is an opportunity to learn something and build new skills. When he's not working towards achieving his dreams, he likes to spend time with family and friends, enjoy the excellent food in Pittsburgh and watch hockey.
Dan believes work should be gratifying and he loves to help families have comfortable, safe homes with a new furnace or AC. He knows it's stressful when your system isn’t working, so he strives to be calm, helpful, and work quickly to make everything right again. When not working, you can find Dan spending time with his girlfriend, and their cats, Zoey and Boone.
Keeshon is a dedicated installer who finds inspiration in his daughter, whose personality can light up any room. He's committed to self-improvement and strives to be better every day. Keeshon loves working for our team because of the genuine atmosphere rooted in our family-owned company. When he's not working, Keeshon enjoys going to the gym, playing sports, staying active, and spending time with family. His passion for leading a healthy lifestyle and spending time with loved ones is evident in everything he does.
Kacey is a young and enthusiastic apprentice who's just starting out in the industry. He loves working in this industry because it allows him to solve puzzles and think on his feet when diagnosing issues. Kacey is a firm believer in staying focused and not losing sight of your goals, a mantra that guides him both in his personal and professional life. With his eagerness and determination, Kacey is sure to excel in his career as he continues to learn and grow.
Ken Burns is a dedicated family man with two children and a love for the Pittsburgh Penguins, country music, and Italian cuisine. Ken draws inspiration from his children and enjoys helping people with their problems. When off-duty, you'll find him skiing or tending to his garden. This compassionate, resourceful, and diligent individual also has a hidden talent for playing the harmonica and appreciates the cultural diversity of Pittsburgh.
You'll hear Jamie's cheery voice on the phone. As a mother and grandmother, Jamie cherishes the time she spends with her family. When not working, she loves to go camping, laugh and spend time friends. Plus, she's a huge football fan who loves to cheer on the Pittsburgh Steelers!
Mohamed is a software specialist who enjoys helping his colleagues optimize software and streamline workflows. He believes that with grit and a growth mindset, he can tackle any challenge. In his free time, he plays soccer and explores the city's boutiques and art galleries with his wife, particularly in Lawrenceville and the Strip District.
Ben says his favorite part of the job is meeting and developing relationships with new people. He even claims he's married to his job! In his spare time, he loves to play music on his guitar, play video games with friends and play with his four cats and two dogs.
RaShawn is a service technician who takes great pride in his work. Coming from a family of athletes, he finds inspiration in their achievements. When he's not on the job, RaShawn enjoys listening to rock and rap music and playing video games. He appreciates the freedom of experiencing something new every day at work, which has taught him valuable lessons in patience and the rewards of hard work.
Sam, a proud Pittsburgh resident, embraces the city's diverse culture and the kindness of its people. Living near her family, including her spirited younger sisters, brings her immense joy. Her Grandmother Carrie serves as her greatest inspiration, always ensuring everyone's well-being. Sam finds great fulfillment working at Sullivan, where the friendly and helpful atmosphere prevails. In her spare time, she enjoys playing video games, spending time with friends, and cherishing precious moments with her family.
Justin Terhune, our dedicated Service Manager, is passionate about his job and embraces the limitless growth opportunities the industry offers. When not working, he enjoys quality time with his fiancée, Kelly, and their four children. Justin thrives on the balance between rural living and the excitement of the city. He's also a sports and dance enthusiast, with a family that loves to travel and create memorable moments.
Garrett Schneider is a dedicated Customer Service Representative, who finds joy in helping customers meet their needs. When not at work, he cherishes time with his partner, alongside their furry friends – 3 cats, 2 ferrets, and a corgi. Garrett's hobbies include crafts, gardening, rollerskating, collecting figurines, and playing video games. He thrives on organizing memorable family events and is passionate about the industry for the connections it fosters. Garrett loves the fulfilling role of assisting customers to create a comfortable and safe home.
Steven Baverso works for our team as an installer whose passion for the industry is fueled by its fast pace and the daily opportunity to expand his knowledge. Beyond work, he enjoys golfing and watching the Pittsburgh Penguins.
David Mosley is an Installer who loves working in the industry because of the chance it gives him to learn something new every day. Work has taught him to stay positive and work hard. When not working he enjoys spending time with his fiance and son and their three dogs.
Nobody else does it quite like Sullivan Super Service - and that's what underpins our 100% Super Service Guarantee.
You will be delighted with the standard of service you receive - it's as simple as that!
Professional and timely. We will definitely ask them back for future repairs.
Mark came out for the fall service on my boiler. He found a small problem, handled it and I have heat!!
Prompt, professional and knowledgeable.
Very helpful and answered all of my questions.
Sullivan Super Service was awesome! The technician Ryan, was great ! Nice guy and really knowledgeable and helpful. I will definitely use them again
Honest, hardworking and professional group of people! Have been working with them for years and years. Great and reliable company!
They always call ahead & are nice & explain clearly what they did & or needs done . Clean . Wore masks shoe covers
As always Sullivan did a good job helping me to get my furnace ready for winter. I can always count on them.
Always great service!
Ryan always is patient and takes time to answer my questions in a manner for average customer to understand.
Excellent service! Definitely recommend, the guy is very nice and professional. Thanks
Glen is a great salesman who knows his stuff. He was very informative and I got a great deal too. Thanks Glenn